🌟 Is all your jewellery handmade?
Yes! Every single piece is handmade by me, Esme, in my little studio in Northamptonshire. I use a technique called lampworking to melt rods of glass in a flame and shape them into glass charms, one by one. Then I design and assemble the finished jewellery myself — so you’re truly getting something unique and made with care.

📦 How long will my order take to ship?

Every piece is handmade to order with care. Please allow up to 2 weeks processing time before your order is shipped.

If you need your order sooner, please contact us before placing your order and we’ll do our best to accommodate your request.

When your order ships you will receive an email notification with a tracking number so you can see where your parcel is every step of the way.

🌍 Do you ship internationally?
Yes, I do! I currently ship from the UK to America, Canada, Australia, New Zealand, and most countries in Europe. Shipping costs and delivery times vary depending on where you are, and will be calculated at checkout.

UK: £4.50 flat rate, or free on orders over £100.

International: A flat rate between £15 and £20 will be calculated at checkout, or free on orders over £150.

📦 Do I need to pay customs fees?
US Customers: No surprise fees! ✨ We cover your customs charges upfront, so the price you see at checkout is the final price you’ll pay. Nothing extra when your parcel arrives.

Rest of the World: Shipping costs do not include customs fees. Every country has its own import thresholds and rules. If your order exceeds your country’s allowance, you may be charged customs or import fees. These are your responsibility to pay directly. Unfortunately, we cannot calculate or pre-pay these on your behalf.

🖤 What materials do you use?
The glass I use is Italian or German soda-lime glass — beautiful, high-quality, and perfect for jewellery. I carefully kiln-anneal every bead for strength. I use sterling silver or hypoallergenic stainless steel findings unless stated otherwise. Details are always listed on the product pages.

🎁 Can I send an item as a gift?
Absolutely! Just leave a note at checkout and I’ll make sure it’s packaged beautifully, without pricing information.

✨ Will the jewellery be exactly like the photo?
Each bead is handmade, so no two pieces are identical — that’s the charm of handmade! I do my best to match photos, but there may be very slight variations.

💧 Is it safe to get the jewellery wet?
While a bit of rain won’t hurt, I recommend removing your jewellery before swimming, bathing, or sleeping to keep it looking its best.

📬 Can I contact you with questions or custom requests?
Of course! You can reach me through the contact page or send me a message on Instagram. I’m always happy to help if I can.